Complaints policy

Complaints policy

At Liam-Toronto, we strive to offer our customers the best possible shopping experience. Customer satisfaction is important to us and we take complaints seriously. If you have a complaint about a product, our service or anything else related to your experience with Lenaoutlet.com, we would like you to let us know. We will do our best to resolve the problem quickly and to your satisfaction.

How to make a complaint?

By contacting us: Send an email to our customer service department at the following address

info@liam-toronto.com Clearly state that it is a complaint and give a detailed description of the problem.

Information we need: To deal with your complaint effectively, we ask you to provide us with the following information:

Name and contact details

Order number (if applicable)

Description of the complaint

Acknowledgment of receipt: Once we have received your complaint, we will send you an acknowledgment of receipt. We strive to do so within [number of working days].

Investigation and resolution: We will thoroughly investigate your complaint and strive to resolve it within [number of working days]. If necessary, we will contact you for additional information or clarification.

Feedback: Once we have found a solution, we will contact you to discuss it. Our goal is to reach a mutually satisfactory solution.

We hope that you are satisfied with our products and services. However, we ask that you do your best to resolve the issue as quickly as possible.

Best regards, The liam - toronto team